Shipping & Returns

At Hygax, we work with a network of trusted fulfillment partners and warehouses located in different regions. This allows us to ship products efficiently and get your order to you as quickly as possible.

Because our products may ship from different partner warehouses, items within the same order may sometimes arrive in separate packages and at slightly different times.

Order Processing

  • Orders are typically processed within 1–3 business days.

  • Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Times

Estimated delivery times depend on your location and the warehouse fulfilling your order. Most orders within the United States arrive within:

  • 5–10 business days

Please note that delivery times are estimates and may occasionally be affected by factors outside our control, such as carrier delays, weather, or peak shipping periods.

Shipping Costs

Shipping costs, if applicable, will be calculated and displayed at checkout before your order is finalized.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. We begin processing orders quickly, so while we will do our best to accommodate requests, we cannot guarantee changes once an order has entered the fulfillment process.

Returns

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 14 days of receiving your item.

To be eligible for a return:

  • The item must be unused and in its original packaging

  • The return must be requested within 14 days of delivery

Certain items such as personal hygiene products, opened cleaning products, or used items may not be eligible for return for safety and hygiene reasons.

Return Process

To start a return, please contact our support team with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Our team will provide instructions and the appropriate return address based on the warehouse that fulfilled your order.

Please do not send items back without first contacting us, as return addresses may vary depending on the product.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include photos of the issue so we can resolve the problem as quickly as possible.

We will arrange a replacement or refund where appropriate.

Contact Us

If you have any questions about shipping or returns, please contact our support team and we will be happy to help.